Plymouth Barbican & Waterfront
This policy covers all users of the website, individuals who sign up for our newsletter or who are guests who make a booking, members of the guest's party and any other individual about whom we collect personal information. It does not cover users who are companies.
White Lane Lets (WLL) is the data controller.
How We Collect Data
When you provide it to us through the use of our website, when you make an enquiry, sign up to our services, make a booking.
Through the use of our website using cookies.
By contacting us via phone or text and providing us with your information.
Occasionally from 3rd party sources, e.g. HomeAway, AirBnB, TripAdvisor etc.
What Information We May Collect
We may collect and process the following data about you:
Data that you provide by making an enquiry or subscribing to our newsletter or other campaign. This may include name and contact details, information about which properties your have booked or enquired about and any information you provide about your holiday party (e.g. number of children, pets etc.).
Details of any accommodation enquiry or booking made via third parties including guest names and addresses, holiday dates, the date and time the booking was made, payments made and the correspondence between WLL and yourself using the third party system.
Bank account details required in order to make a refund to you or, in the case of owners, to send you payments.
Information you provide us in order to answer or respond to an enquiry you make via a telephone conversation or email enquiry. A record of the conversation or correspondence may be kept.
Information relating to your visit to White Lane Lets website, which may include your IP address, location data, information about the device you are using to access the site, what pages you have viewed and at what time you viewed them.
Cookies are small files that are typically created when you visit a website and are stored in the cookie directory of your computer. There are two types of cookie; Persistent and Session Specific. Persistent cookies are used to collect non personal data about how the site is being used. Session Specific cookies are used to enable you to navigate around a website and use its functionality without having to constantly re-enter your username and password. We do not currently use session specific cookies but may do in the future so include details here for your information.
We use Google analytics to track who is using our site and so that we can improve it.
We only collect information where necessary for the provision of our services to you.
You have control over what cookies to accept by changing the settings on your browser to either accept or reject all cookies, or notify you when a cookie is set. Further information can be found at: http://www.allaboutcookies.org/
How We Use Your Data
We use your data to run our business providing holidaymakers with a means of renting holiday accommodation and providing property owners with a means to keep track of their property rentals.
To improve our business and website.
To fulfil our contractual obligations.
To notify you about updates and changes to our service.
To communicate with you regarding products and services we believe will be of interest to you.
To fulfil our legal obligations.
Disclosure of information to Third parties
We will only disclose your data to the extent it is necessary to run our business. We will not provide your personal data and information to the owners or operators of the rental accommodation without your express permission.
To return a security deposit, make a payment or refund.
We will never disclose your bank details or payment details to anyone outside of White Lane Lets.
If we buy or sell the business or any business assets we may disclose your personal data in order to effect the transaction. This will NOT include bank or payment details.
We will also disclose your personal data where required by law or to enforce our own legal rights.
We use PayPal Merchant Services to handle all payments from and to you.
How Long Do We Retain Your Data
Security of Personal Data and Information
We take appropriate technical and organisational measures to guard against unauthorised or unlawful processing of your personal information and against accidental loss or destruction of, or damage to, your personal information. While no system is completely secure, we use only legal and trusted software to store and process your data.
You may request us to provide you with any personal information and data we hold about you. Provision of this information is subject to you providing us with appropriate evidence of your identity.
You also have the following rights with regards to your personal data:
the right to have your information corrected
the right to have your information removed
the right to restrict processing of your information
the right to object to processing of your information
the right to receive your information in a portable format
the right to complain to a supervisory authority
In the UK, the supervisory authority is the Information Commissioner's Office (ICO).
Please visit: https://ico.org.uk/global/contact-us/
Please address correspondence to:
The Data Controller
Mr Andrew Ellis
4 Friars Lane
Alternatively, you can telephone us on: 07545912756 or fill in the 'Contact Us' form on the www.whitelanelets.co.uk website.